Accessibility Commitment for Gardener Finsbury Park Services

Our team at Gardener Finsbury Park is committed to making outdoor and digital services accessible to everyone in the Finsbury Park area. This accessibility statement outlines how we work to meet recognised standards, support assistive technologies and provide clear pathways for people who need adjustments. We aim to provide an inclusive gardening and grounds maintenance experience across public and private spaces.

We follow WCAG 2.1 AA compliance principles for our digital content and apply similar accessibility-minded practices when delivering on-site gardening services. That means striving for perceivable, operable, understandable and robust experiences for visitors, clients and staff. Our approach is iterative; we test, learn and improve over time.

To ensure broad access, we design materials and schedules with clear language, high-contrast signage and step-free access where possible. Our teams are trained to support people with different access needs, and we provide alternative formats for information on request. We do not assume a single solution fits all needs — we adapt based on individual requirements.

We support common assistive technologies. That includes compatibility with screen readers such as VoiceOver, NVDA and JAWS for our online booking and service descriptions, and enabling semantic HTML and ARIA landmarks where appropriate. On-site, we aim to communicate using amplified audio or large-print materials when requested.

Keyboard navigation is fundamental to our digital accessibility. Our website and mobile interfaces are designed so that all interactive elements are reachable and operable using a keyboard alone. Focus indicators are visible, and tab order follows a logical sequence to assist people who cannot use a mouse or touch screen.

We use consistent headings, descriptive link text and properly labelled form controls to help users find and use content quickly. Where complex content exists, we provide summaries and clear directions to reduce cognitive load for people with learning disabilities or neurodivergence.

Key accessibility features include:

• WCAG 2.1 AA aligned pages and content where feasible;
• Screen-reader support and semantic markup to improve navigation;
• Full keyboard accessibility for menus, forms and booking widgets;
• High-contrast visuals and scalable text for readability;
• On-site adjustments for routes, signage and communication methods.

We regularly test our digital and physical provisions. Routine accessibility checks, user testing with people who have lived experience of disabilities, and automated evaluation tools are part of our review cycle. When issues are identified, we prioritise fixes that remove barriers for the greatest number of people.

If you encounter an accessibility barrier or need an alternative format, please contact our accessibility coordinator to request reasonable adjustments. We respond to accessibility requests and aim to acknowledge receipt promptly and provide an estimated timescale for resolution. We welcome constructive input that helps us improve services across the wider Gardener Finsbury Park area.